Communication Skills

What is the best way to improve the flow of information and overall personal effectiveness around communication in an organization?

Our How to Communicate with Confidence, Clarity and Credibility workshop is a customizable one day workshop that provides participants with the key to clear communication.  A person’s communication style leaves an indelible professional impression on all business communication.  By examining the main components of the system of communication, individuals walk away with the skills, knowledge and tools to immediately improve their communication and listening techniques with customers, co-workers and challenging situations.

At the completion of this one-day workshop, participants will:

• Learn listening and feedback skills to build effective personal and work relationships.
• Discover their most natural listening approach.
• Identify effective communication techniques and behaviors.
• Assertively and productively manage conflict by understanding four communication behaviors: Aggressive, Non Assertive, Covert, and Assertive.
• Apply a four step process to the development and delivery of clear messages.

Our Understanding Yourself as a Key to Understanding Others  is an interpersonal skills workshop which incorporates the DiSC Personal Profile system.  The DiSC system is used to improve performance, deal more effectively with conflict and help people value differences in the workplace.  The DiSC Personal Profile system helps individuals better understand why people act the way they do.  (This workshop can be modified for a half day.)

At the completion of this one-day workshop, participants will:

• Learn an effective and easy model to understand the complexity of human behavior.

• Understand, respect, appreciate and value individual differences.

• Appreciate that others may have different motivations, priorities and instincts that compete with their own.

• Develop new communication strategies and competencies about communication.

• Understand what motivates individuals in their relationships and find ways to maximize this motivation.
   

"To create an environment where people can be their best!"